Terms and Conditions
INTRODUCTION
Welcome to Istora.
This website (“Website”) is owned and operated by Arya Tea Co Limited (“Company”, “we”, “us”, “our”). “Istora” refers to the brand name and the Website owned and operated by Arya Tea Co Limited. By accessing, browsing, or using this Website, including purchasing products through it, you (“User”, “Visitor”, “you”, “your”) agree to be bound by these Terms and Conditions (“Terms”), our Privacy Policy, and any other policies or notices displayed on the Website.
If you do not agree to these Terms, please discontinue use of the Website immediately.
This Website is created and operated by Arya Tea Co Limited, Kolkata, West Bengal, India. These Terms shall be governed by and construed in accordance with the laws of India. The courts situated in Kolkata, West Bengal, shall have exclusive jurisdiction over all matters arising out of or in connection with the use of this Website, including these Terms, conditions, and disclaimers.
We reserve the right to update, revise, modify, or replace these Terms at any time, at our sole discretion and without prior notice. Any changes shall be effective immediately upon being posted on the Website. Your continued use of the Website constitutes acceptance of the updated Terms.
ELIGIBILITY
By using this Website or placing an order, you represent and warrant that:
- You are at least 18 years of age; and
- You are legally capable of entering into binding contracts under applicable Indian law.
ACCOUNT REGISTRATION
Certain features of the Website may require account registration. You agree to provide information that is accurate, current, and complete, and to keep your account information updated. We reserve the right to suspend or terminate accounts containing inaccurate, misleading, or incomplete information. Registration requirements may be modified at our discretion from time to time.
ACCEPTABLE WEBSITE USE
If, in the sole discretion of Arya Tea Co Limited, your use of the Website is found to be illegal, unauthorized, or in violation of these Terms, we reserve the right to take any action deemed necessary, including suspension or termination of access and initiation of legal proceedings where applicable.
You agree not to:
- Reproduce, distribute, modify, display, license, sell or otherwise exploit any portion of the Website or its content for commercial purposes
- Access or attempt to access data, systems, or accounts not intended for you
- Probe, scan, test, or attempt to breach Website security or its associated networks
- Upload or transmit viruses, malware, or harmful code
- Post or transmit unlawful, defamatory, obscene, abusive, threatening, or infringing content
- Engage in spamming, scraping, data harvesting, or unauthorized commercial exploitation of the Website or its content
Any breach may result in immediate suspension or termination of your access to the Website, without prior notice and may also expose you to civil and/or criminal liability under applicable law.
OWNERSHIP AND INTELLECTUAL PROPERTY
All content on this Website, including text, images, graphics, photographs, illustrations, logos, trademarks, service marks, trade names, designs, product descriptions, audio, video, data compilations, software, and site layout (collectively, “Materials”), is owned by Arya Tea Co Limited or used under valid licence from third parties and is protected by applicable copyright, trademark, patent, and other intellectual property laws.
Such trademarks and trade dress may not be used in connection with any product or service not belonging to Arya Tea Co Limited, or in any manner that may cause confusion or disparage the Company.
All other trademarks appearing on the Website that are not owned by Arya Tea Co Limited are the property of their respective owners and are used for identification purposes only, without implying endorsement or affiliation.
No part of the Website or Materials may be copied, reproduced, distributed, modified, displayed, used to create derivative works or commercially exploited without prior written consent of Arya Tea Co Limited. Certain Website features, functionalities or services may be protected by one or more patents owned by or licensed to Arya Tea Co Limited. The use of any Materials from this Website on any other website, digital platform, or computer network without such consent is strictly prohibited.
Arya Tea Co Limited respects the intellectual property rights of others. If you believe that any content on this Website infringes your copyright, trademark, or other intellectual property rights, please notify us in writing at care@istoratea.com, along with sufficient details to enable us to investigate the claim.
THIRD-PARTY LINKS
The Website may contain links to third-party websites (“Linked Sites”) for convenience and informational purposes only. We do not operate, control or endorse such Linked Sites and are not responsible for their content, accuracy, availability, security, or practices. We disclaim responsibility for viruses, malware, or goods and services obtained from Linked Sites. Accessing Linked Sites is at your own risk.
USER SUBMISSIONS
Any content, feedback, reviews, ideas, or communications submitted by you (“Submissions”) shall be deemed non-confidential and non-proprietary, except where required for order fulfillment or support.
By submitting content, you grant Arya Tea Co Limited a perpetual, irrevocable, royalty-free, worldwide right to use, reproduce, modify, publish, display, and distribute such content for lawful purposes, without compensation. We are under no obligation to publish or retain submissions and may remove or refuse any content at our discretion.
PRODUCT INFORMATION, ERRORS & AVAILABILITY
We make reasonable efforts to ensure that product descriptions, images, pricing, availability, and shipping details are accurate and current. However, such information is provided for general guidance only.
Our teas are natural products and may vary in taste, aroma, color, texture, labeling, or packaging due to seasonal, sourcing, or batch-specific variations, as well as display differences across devices. While we take all reasonable care to maintain consistent quality, natural variations are inherent and do not constitute a defect.
Product availability, pricing, and delivery timelines are subject to change without notice. We reserve the right to modify, limit, discontinue, or cancel any product or order.
Errors or omissions may occasionally occur. We reserve the right to correct information or cancel orders affected by such errors, including after payment. Any cancelled order will be refunded to the original payment method in accordance with our refund policy.
ORDER PROCESS AND ACCEPTANCE
Placing an order constitutes an offer to purchase. An order is accepted only upon issuance of a dispatch confirmation, at which point a binding contract is formed for the dispatched products.
We reserve the right to refuse, modify, limit, or cancel orders at our discretion, including due to pricing errors, availability, suspected fraud, or resale activity. Quantity limits may apply.
PAYMENTS THROUGH CREDIT CARD
In credit card transactions, you must use your own card. Arya Tea Co Limited shall not be responsible for any unauthorized or fraudulent use of credit cards, except to the extent required under applicable law. Responsibility for fraudulent use rests solely with the user.
MEDICAL AND CONSUMPTION DISCLAIMER
Your health and wellbeing are your responsibility. Information on this Website is for general informational purposes only and is not a substitute for professional medical advice.
Consult a qualified medical professional before consumption if you have allergies, medical conditions, are pregnant, nursing, or under medical supervision.
Arya Tea Co Limited makes no medical claims and shall not be liable for any loss or injury of any nature whether physical, emotional, financial or otherwise, arising from use or misuse of its products.
WEBSITE DISCLAIMER
The Website and all content, services, and products are provided on an “as is” and “as available” basis. We make no representations or warranties regarding availability, accuracy, reliability, or performance, except as required under applicable law.
Information on the Website should not be relied upon as legal, financial, or professional advice. We are not responsible for unauthorized access to or loss of data, except as required by applicable law.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, Arya Tea Co Limited shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from use of the Website, its content or any products or services purchased through it.
In all circumstances, our total aggregate liability shall not exceed the amount paid by you for the specific transaction giving rise to the claim.
INDEMNITY
You agree to indemnify and hold harmless Arya Tea Co Limited, its directors, officers, employees, affiliates, and partners from any claims, liabilities, damages, costs, or expenses (including legal fees) arising from your use of the Website or violation of these Terms.
GENERAL PROVISIONS
No Legal Effect of Headings
The section headings used in these Terms are for convenience only and shall not affect the interpretation or legal effect of any provision
Severability
If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue to remain in full force and effect.
Entire Agreement
These Terms constitute the entire agreement between you and Arya Tea Co Limited with respect to your use of this Website and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.
Non-Waiver
Any delay or failure by Arya Tea Co Limited to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision, nor shall it affect our ability to enforce it at a later time.
Assignment
We may assign or transfer our rights and obligations, in whole or in part, to any third party without prior notice. Your rights are personal and non-assignable without written consent.
Shipping, Refund & Cancellation Policy
Shipping, delivery, cancellation, return, and refund terms are governed by our Shipping and Refund & Cancellations Policy, available on the Website and incorporated herein by reference.
CONTACT INFORMATION
For any questions or concerns, please contact us at care@istoratea.com.