Privacy Policy

Effective Date: Mar 10, 2026

This Privacy Policy applies to the website operated by Arya Tea Co Limited, doing business under the brand name Istora (‘Istora’, ‘we’, ‘us’, ‘our’).

At Istora, we value your trust and are committed to protecting your personal information. We shall not share, sell, lease, or otherwise disclose any personal information, including but not limited to names, email addresses, postal addresses, or telephone numbers, to any third party, except as expressly stated in this Privacy Policy or where such disclosure is necessary for service delivery or required under applicable laws and regulations. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase from our website (“Service”).

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Service.

This document is published and governed in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, under the Information Technology Act, 2000

1. Information We Collect

a. Information You Provide to Us

When you interact with our website, place an order, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase details
  • Communications, feedback, or queries shared with us

Payment information is processed securely by third-party payment gateways. We do not store your card or banking details on our servers.

b. Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • Referring website or source
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Communicate with you regarding purchases, deliveries, or support requests
  • Improve our website, offerings, and customer experience
  • Send updates, newsletters, or promotional communication (only if you opt in)
  • Prevent fraud and ensure website security
  • Comply with legal and regulatory obligations

3. Cookies and Tracking Technologies

Istora uses cookies to enhance browsing experience and analyse website performance. Cookies help us understand how users interact with our website and allow certain features to function properly.

You can choose to disable cookies through your browser settings. Please note that some parts of the website may not function optimally if cookies are disabled.

4. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared only in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our website, processing payments, fulfilling orders, or delivering communications, under strict confidentiality obligations.
  • Legal Requirements: If required by law, regulation, court order, or government authority.

5. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, misuse, loss, or alteration. While we strive to use commercially acceptable security practices, no method of transmission over the Internet is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal requirements, and resolve disputes.

7. Your Rights

You may request to:

  • Access the personal information we hold about you
  • Correct or update your information
  • Request deletion of your personal data, subject to legal obligations

Requests can be made by contacting us at care@istoratea.com

8. Third-Party Links

Our website may contain links to external websites. Istora is not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Istora’s website is not intended for use by children under the age of 13. We do not knowingly collect personal information from individuals under 13 years of age. If we become aware that such information has been collected without verifiable parental or guardian consent, we will take reasonable steps to delete it promptly. We encourage parents and guardians to guide children on the safe and responsible use of personal information online.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, complaints, concerns or grievances relating to personal data or privacy, please contact us at:

Arya Tea Co Ltd
(operating under the brand Istora)
Address: 37, Shakespeare Sarani, 4th floor, Kolkata - 700017, West Bengal, India
Email: care@istoratea.com